How to submit the ticket on ticketing portal?

1. Access the Freshdesk portal: Visit the Freshdesk portal at https://agencymedia.freshdesk.com/support/home. 

You may need to create an account or log in if you haven't done so already.

※If you don’t have access to this portal, please contact our contact owner.

2. Navigate to the "Submit a Ticket" page: Look for a button or link on the portal's homepage that says "Submit a Ticket" or something similar. Click on it to proceed.

3. Select the appropriate ticket category: On the ticket submission page, you will typically find a list of ticket categories or types. Choose the category that best matches the nature of your issue or request. For example, if you're facing a technical problem, select the "Web Development" category. 

Here it is how to submit the ticket: Screenvideo

4. Provide necessary details: Fill in the required information in the ticket submission form. This usually includes fields such as:

   • Contact Information: Enter your name, email address, and other relevant contact details.

   • Subject: Briefly summarize the issue or request in the subject line.

   • Description: Provide a detailed explanation of the problem or request. Include any relevant information such as error messages, steps to reproduce the issue, or additional context.

   • Category: If your website has a technical issue or website issue, select the “Web Development” category.

   • Website URL: Please provide the website URL that your website having trouble.

   • Priority: You could select based on the urgent issue.

5. Attach supporting files (if applicable): If you have any files or screenshots that can help illustrate the issue or provide more information, you can attach them to the ticket. Look for an "Attach File" or "Upload" button and follow the instructions to attach the necessary files.

6. Submit the ticket: Once you have filled in all the required information and attached any necessary files, review the details to ensure everything is accurate and complete. Then, click the "Submit" or "Create Ticket" button to submit your ticket.

7. Confirmation and ticket ID: After submitting the ticket, you should receive a confirmation message indicating that your ticket has been successfully created. Take note of the ticket ID provided, as it will be useful for tracking the progress and communicating with the support team regarding your issue.