How to submit ticket via email

1. Open your email client: Start by opening your preferred email client or mailbox (e.g., Gmail, Outlook, etc.) from which you want to submit the ticket.

Compose a new email: Click on the "Compose" or "New Email" button to create a new email message.

2. Enter the recipient: In the "To" field of the email, enter the email address associated with your Freshdesk portal. This email address is typically provided by our company or support team and may look something like support@agency.media. Make sure to double-check the correct email address.

3. Set the subject: In the subject line of the email, briefly summarize the issue or request. This will become the subject of your ticket within the Freshdesk system.

4. Provide ticket details: In the body of the email, provide a detailed description of the problem or request. Include any relevant information such as error messages, steps to reproduce the issue, or additional context. You can format the email similar to how you would fill out a ticket submission form.

5. Attach supporting files (if applicable): If you have any files or screenshots that can help illustrate the issue or provide more information, you can attach them to the email. Most email clients have an attachment feature that allows you to attach files directly to the email message.

6. Send the email: Once you have filled in all the necessary details and attached any relevant files, review the email to ensure everything is accurate. Then, click the "Send" button to send the email.

7. Ticket creation and confirmation: Freshdesk will automatically receive your email and convert it into a support ticket. You should receive an automated reply or confirmation email from Freshdesk, indicating that your ticket has been successfully created. This email will contain the ticket ID for reference and tracking.

Here it is how to submit the ticket via email: Screenvideo